Enjoy the service, security and value of buying your insurance through an independent broker   AODA Customer Service Plan           Accessible Customer Service Plan Providing Goods and Services to People with Disabilities Breckles Insurance Brokers Limited is committed to excellence in serving all customers including people with disabilities. Assistive devices We will ensure that our employees are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our products and services. Communication We will openly communicate and respond to people with disabilities in ways that take into account their disability. Service animals We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public. Support persons A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.  There are no fees applicable to support persons.           Accessible Customer Service Plan Notice of temporary disruption In the event of a planned or unexpected disruption to services or facilities for customers with disabilities i.e.: Elevators, Automatic door opener, Ramp, Reserved Parking, Bathrooms, Telephones and Computers, Breckles Insurance Brokers Limited will notify customers promptly.  This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed on the Second floor front reception doors, bathroom doors, and building owner will place a notice in the front lobby for which they are responsible for. Training for staff Breckles Insurance Brokers Limited will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf. Individuals in the following positions will be trained:  Customer Service Brokers, Sales Brokers, Accounting Representatives, Administrative Staff, Claims Brokers and Managers.    This training will be provided to employees within 1 month of their date of hire.           Accessible Customer Service Plan  Training will include:   •An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the    requirements of the customer service standard     •Breckles Insurance Brokers Limited’s plan related to the customer service    standard     •How to interact and communicate with people with various types of disabilities   •How to interact with people with disabilities who use an assistive device or    require the assistance of a service animal or a support person   •How to use the TTY Relay System and Email   •What to do if a person with a disability is having difficulty in accessing Breckles Insurance   Brokers Limited’s goods and services Staff will also be trained when changes are made to our plan. Feedback process Customers who wish to provide feedback on the way Breckles Insurance Brokers Limited provides products and services to people with disabilities can verbally provide feedback to an onsite manager or email at select@breckles.com.           Accessible Customer Service Plan  All feedback will be directed to Elena D’Agostini, Operations Manager. Customers can expect to hear back within 30 days. Complaints will be addressed according to our organization’s regular complaint management procedures. Modifications to this or other policies Any policy of Breckles Insurance Brokers Limited that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.   Privacy Policy / Politique de confidentialité